Privacy policy
This Privacy Policy explains how mycle collects, uses, and protects your personal information in accordance with the UK General Data Protection Regulation (UK-GDPR).
Information We Collect
When you interact with our store, we may collect:
- Personal details (name, billing/shipping address, phone number)
- Payment information (processed securely via Shopify and payment providers)
- Order history and purchase behaviour
- Device data (IP address, browser type, cookies)
How We Use Your Data
We process your information to:
- Fulfil and deliver your orders
- Provide customer support
- Improve our website performance and user experience
- Prevent fraud and ensure secure transactions
- Deliver relevant advertising (via platforms such as Google and Meta)
Cookies & Tracking Technologies
We use cookies to:
- Keep your shopping session active
- Understand site usage
- Personalise marketing content
You can manage or disable cookies through your browser settings.
Sharing Your Data
We only share your information when necessary, including with:
- Shopify (our e-commerce platform)
- Payment processors
- Shipping and logistics partners
- Advertising platforms (for marketing purposes)
We do not sell your personal data.
Your Rights Under UK Law
You have the right to:
- Access your personal data
- Request correction or deletion
- Object to processing
- Withdraw consent at any time
- Lodge a complaint with the UK Information Commissioner’s Office (ICO)
To exercise any rights, contact: Support@mycle.co.uk
Data Retention
We retain your information only as long as necessary to fulfil legal, accounting, and operational obligations.