Refund policy

At mycle, we believe your shopping experience should feel straightforward and risk-free. This policy explains exactly how returns and refunds are handled.

Your 30-Day Return Period

You have 30 calendar days from the date your order is delivered to request a return.

Conditions for Accepting Returns

To qualify for a return:

  • The item must be unused and in the same condition you received it
  • It must be returned in its original packaging
  • Proof of purchase (such as your order confirmation email) is required

We do not accept returns for items that show signs of use, damage, or missing components not caused by us.

How to Start a Return

  1. Email us at Support@mycle.co.uk with your order number and reason for return
  2. Our team will reply with return instructions and the correct return address details
  3. Securely package your item and send it back via a tracked postal service

Return Shipping Costs

  • Customers are responsible for return shipping costs
  • We recommend using a tracked service, as we cannot be responsible for items lost in transit

Restocking Fees

  • We do not charge any restocking fees (0%)

Refund Processing

Once your returned item is received and inspected:

  • Approved refunds are issued within 3 to 5 business days
  • Refunds are made to your original payment method

If your return does not meet the conditions outlined, we may decline the refund and return the item to you.